Steps to Submit an Insurance Claim in Stellar
Step 1: Navigate to Insurance
- From the Stellar dashboard, go to Insurance
- Click on the option to "Make Insurance Claim"
Step 2: Select the Accommodation and the booking
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In the Insurance Claim pop-up form, select the accommodation related to the damage from the dropdown list and same for the booking
Step 3: Provide Damage Information
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When did the damage happen? Enter the date when the incident occurred.
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What caused the damage? Provide a brief description of what led to the damage.
Step 4: Upload Required Documents
Multiple document uploads are allowed. Upload the following files if applicable:
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Photos of damage (before and after - make sure to send photos with timestamps, all iphone photos have them included - just send the originals): Upload pictures showcasing the condition of the property before and after the damage.
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Receipts or quotations for repairs: Attach any estimates or receipts related to the cost of repairs.
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Other supporting documents: Upload additional files like police reports for stolen goods, cancellation receipts for loss of income, or any other relevant documentation.
Step 5: Enter the Expected Amount of Damage (if known)
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Specify the expected amount of damage and select the appropriate currency.
Step 6: Confirm Fraud Policy
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Check the box to confirm that you have read and understood Stellar’s Damage Notice Fraud Policy.
Step 7: Add your bank information
Step 7: Agree terms and submit
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Double-check all provided details and uploaded files.
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Click "Save" to submit the insurance claim.
